Privacy Policy


Privacy (PHIPA) Requirements

  • THI warrants to that it is familiar with the privacy requirements of Practitioner.
  • THI warrants that it will co-operate with Practitioner in the course of performing and providing its Services so that Practitioner will be in compliance with the Personal Health Information Protection Act, 2014 (“PHIPA”), including co-operation and coordination with provincial privacy officials and other compliance officers required by PHIPA and its regulations. THI will sign any documents that are reasonably necessary to keep Practitioner in compliance with PHIPA, which may include, but will not be limited to, business associate agreements.


  1. Exception

The obligations imposed herein shall not apply to Confidential Information which is disclosed pursuant to requirement of law, provided that if disclosure is requested on this basis, the Party being required to disclose the Confidential Information shall, where permitted by law,  provide the other Party with prompt notice of the request, including an identification of the party requesting the disclosure and a description of the Confidential Information that is being sought by the requesting party, to enable the other Party to seek a protective order, and shall take reasonable steps to limit the amount of disclosure wherever possible.  Further, nothing in this section prohibits THI from disclosing information to:

(a)       Practitioner;

(b)       a person who, in THI’s reasonable judgment, is seeking the information as an authorized agent of Practitioner;

(c)       an agent retained by THI in the collection of Practitioner’s account or to perform other administrative functions for us, provided  the information is required for and used only for that purpose;

(d)       an agent retained by THI to evaluate Practitioner’s creditworthiness, provided the information is required for and is to be used only for that purpose;

(e)       another communications carrier, subcontractor or other person, including ISPs, or to THI parent, affiliate or subsidiary organizations, provided the information is to be used for the efficient and cost-effective provision of products or THI’s Services to Practitioner and disclosure is made on a confidential basis with the information to be used solely for that purpose;

(f)        satisfy any law, regulation or other governmental request or to assist in the pursuit of any legal (including criminal) action against any Practitioner; provide the products and Practitioner Services properly; ensure or enforce compliance with the Contract or to protect THI or customers;

(g)       a public authority or agent of a public authority, if in THI’s reasonable judgment, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information; or

(h)       a law enforcement agency either at the law enforcement agency’s request or whenever THI has reasonable grounds to believe that a Practitioner has knowingly supplied THI with false or misleading information or a Practitioner is otherwise involved in unlawful activities.


  1. Practitioner Consent

Express consent may be taken to be given by Practitioner where Practitioner provides:

(a)       written consent;

(b)       oral confirmation verified by an independent third party;

(c)       electronic confirmation through the use of a toll-free number;

(d)       electronic confirmation via the Internet;

(e)       oral consent, where an audio recording of the consent is retained by THI; or

(f)        consent through other methods, as long as an objective documented record of Practitioner’s consent is created by THI or by an independent third party.


  1. Uses by THI Agents and Affiliates

Practitioner’s account information may not be disclosed to other members of the THI organization without the prior approval of Practitioner. To ensure compliance with this requirement, Practitioner must advise THI in writing, at: 9 Laurel Park Gate, Bolton, Ontario, L7E 2N8.

THI may use e-mail, short text messages, telemarketing and direct mail to inform Practitioners and their end users about products and services from THI and related THI companies that THI feels may interest Practitioners and/or end users. To ensure compliance with this requirement Practitioners must go to to complete a form to inform THI of such preferences.